Optimising ServiceNow for enterprises.
Shaping the next generation of senior consultants.
OUR VISION AND MISSION
Softemy is a specialised ServiceNow implementer and a pioneering Software Engineer Academy.
Vision
To solve the global IT “Seniority Gap” by systematically shaping the next generation of senior technicians.
Mission
To deliver senior-grade ServiceNow implementations through an AI-augmented engineering methodology — pairing rigorous senior oversight with deep platform craftsmanship, so every solution is built to last.
Led by senior expertise
Softemy is led by Tomáš Michálek, a senior ServiceNow consultant with 8 years architecting and delivering enterprise platform solutions across ITSM, ITOM, ITAM and CMDB.
Tomáš has led complex, end-to-end implementations as both lead consultant and developer — owning technical design, third-party integrations (IntegrationHub, REST APIs, Flow Designer) and platform governance across multi-client environments. His work spans ITOM Discovery and MID Server architecture, CSDM-aligned CMDB design and data-quality remediation, ITAM/HAM lifecycle automation, Field Service Management, and Source-to-Pay integrations.
He is ITIL Foundation certified, with a track record spanning full-lifecycle ServiceNow delivery across ITSM, ITOM, ITAM, CMDB and Field Service Management — and a proven record of mentoring junior engineers toward senior-grade output.
Advisory engagements include guiding ITOM Discovery, Service Mapping and CMDB design within large-scale, security-sensitive enterprise environments — from MID Server architecture and credential strategy to CMDB data integrity and CSDM alignment.
Every Softemy engagement is architected and supervised by this senior expertise: clients get the judgement of a seasoned consultant, delivered through a disciplined, AI-augmented engineering process.
The Softemy academy
The Seniority Gap isn’t solved by hiring — it’s solved by forging. The Softemy Academy is our structured pathway that takes high-potential junior engineers and develops them into senior-grade ServiceNow technicians under direct senior mentorship.
Trainees learn on real, senior-supervised delivery — never unsupervised on client systems. An AI-augmented learning loop compresses years of pattern-recognition into months, while a senior consultant signs off on every line that reaches production. The result: premium delivery capacity, built deliberately rather than bought.
case studies
Softemy is a specialised ServiceNow implementer and a pioneering Software Engineer Academy.
Case study 1: Seamless Employee Experience (HRSD & Portal)
Project: End-to-End Onboarding & Offboarding Automation for a large enterprise.
The Solution: We designed and implemented a unified Employee Center portal, fully branded to the client’s corporate identity. The solution included a complex Service Catalog for Onboarding/Offboarding, integrated with a multi-level Approval Engine and automated Notifications.
Business Value: Significantly reduced HR administrative overhead and ensured a consistent, professional experience for every new hire from day one.
The Softemy Approach: Architected under senior supervision, leveraging ServiceNow OOTB workflows for future scalability while delivering a highly customised, user-centric interface.
Case Study 2: Lifecycle Visibility (ITAM & CMDB)
Project: Automated Asset Provisioning & Inventory Sync for an enterprise IT estate.
The Solution: We bridged the gap between Request Fulfillment and Asset Management. When a user requests hardware, the system now automatically handles provisioning, updates the Asset Repository, and synchronises with the CMDB in real time.
Business Value: Eliminated manual data-entry errors and gave the client full visibility into their hardware lifecycle — preventing ghost assets and optimising procurement costs.
The Softemy Approach: Architected under senior supervision, with robust logic maintaining data integrity between ITAM and CMDB, following ServiceNow best practices for long-term stability.