You Envision, We Build – Crafting Your ServiceNow Dreams into Reality
About Us
Welcome to Softemy, where dreams in digital transformation become reality. Since our inception in August 2022, we have set ourselves apart in the realm of IT consultancy, specialising in ServiceNow solutions. Our philosophy is simple yet profound: “Whatever you do, do properly.” This mantra is the cornerstone of our approach, driving us to deliver unparalleled quality in every project.
At Softemy, we believe in ‘Quality over Quantity.’ Our select team of experts embodies this principle, bringing a wealth of knowledge and experience in their respective fields. We are not just professionals; we are artisans in the world of IT Service Management (ITSM), Customer Service Management (CSM), and bespoke customisation.
Though we may be a small team, our capabilities are vast. We tailor our services to meet each client’s unique needs, ensuring that even the smallest solution is executed with the highest standards of quality. Specialising in ITSM, CSM, and customisations, we provide scalable, efficient, and innovative ServiceNow solutions that stand the test of time.
Our commitment to excellence is unwavering. At Softemy, quality isn’t just a goal; it’s our way of life. It’s the reason our clients trust us to guide them through their ServiceNow journey, transforming challenges into opportunities and aspirations into realities.
Join us at Softemy, where we make IT happen – with precision, passion, and unparalleled quality.
Solutions
Softemy, our story is written through the transformative solutions we deliver. Each project is a chapter in our ongoing saga of innovation and excellence in ServiceNow implementations.
Our journey began with a complex but fulfilling challenge: integrating an acquired company into an existing corporate structure. We meticulously aligned processes, catalogues, and assets, weaving them into the fabric of the parent company. This seamless integration not only enhanced operational coherence but also set a precedent for our capability to handle intricate business integrations with finesse.
In another stride, we ventured into the realm of IT Operations Management. Here, we configured ITOM Discovery, harmonising it with the Common Service Data Model (CSDM). This implementation was not just about deploying a system; it was about unlocking a deeper understanding and streamlining operations for IT services, a testament to our commitment to operational excellence.
Our creativity shone brightly as we crafted a custom ServiceNow portal. This wasn’t just a project; it was a canvas where we painted our client’s vision, incorporating new pages, tailored branding, and intuitive role-based redirections. Each interaction with this portal became a personalised user experience, reflecting our clients’ unique identities.
The narrative of security and accessibility took centre stage when we implemented Single Sign-On (SSO) solutions using OpenID Connect (OIDC) and Security Assertion Markup Language (SAML), supplemented by user provisioning. This implementation was a harmony of convenience and security, streamlining access while fortifying defences, a true balancing act of modern IT requirements.
Turning the page, we find ourselves enhancing IT Service Management capabilities. Enabling key functions like Service Level Agreements and Incident and Request notifications wasn’t just an upgrade; it revolutionised how our clients responded to their customer needs, dramatically improving response times and satisfaction rates.
Our tale took an innovative turn with the configuration of an AI-powered search engine. This wasn’t just a technical implementation; it was the unleashing of a digital brain, optimising information retrieval and decision-making, marking our foray into the realm of AI in ServiceNow solutions.
In response to the daunting challenges of audits, we crafted a bespoke solution that automated recurring tasks. This solution, a blend of ingenuity and technology, significantly cut down manual labour, turning a laborious audit process into a streamlined, efficient operation.
And finally, our story touches on the human aspect of IT with the simplification and automation of onboarding/offboarding processes. This project went beyond technical implementation; it was about enhancing human experiences, ensuring a smooth transition for employees, saving time, and upholding compliance and consistency.
At Softemy, each solution is more than just a project; it’s a milestone in our quest to redefine IT efficiency and innovation. As we continue to write our story, we invite you to be a part of this journey, where every challenge is an opportunity to create, innovate, and excel.
In a nutshell:
- Business Integration and Process Alignment: We successfully onboarded and integrated a company, aligning its processes, catalogues, and assets with an existing corporate structure. This seamless integration enhanced operational coherence and efficiency.
- ITOM Discovery and CSDM Utilization: Our team configured ITOM Discovery, enabling robust utilisation with the Common Service Data Model (CSDM). This implementation provides deeper insights and streamlined operations for IT services.
- Customized ServiceNow Portals: We designed and developed a custom portal, complete with new pages, tailored branding, and role-based redirections. This bespoke solution ensures a personalised, engaging user experience for our client’s customers.
- Single Sign-On (SSO) Solutions: Implementing SSO using OpenID Connect (OIDC) and Security Assertion Markup Language (SAML), coupled with user provisioning, we enhanced security and user convenience, streamlining access across multiple platforms.
- Enhanced ITSM Capabilities: Our team enabled key ITSM functions, including Service Level Agreements (SLAs) and Incident and Request notifications. These enhancements have significantly improved response times and customer satisfaction.
- AI-Powered Search Engine Configuration: We configured an AI search engine to optimise information retrieval and decision-making processes. This solution allows for faster, more accurate data access and analysis.
- Automated Solutions for Recurring Tasks: In response to audit challenges, we developed a bespoke solution that automates recurring tasks, significantly reducing manual labour and increasing accuracy.
- Streamlined Onboarding/Offboarding Processes: Our team simplified and automated onboarding/offboarding processes, enhancing efficiency and employee experience. This automation not only saves time but also ensures compliance and consistency.